PharminEvery call and message,
in one triaged list.
The AI answers; your team works a single queue of tasks — read what happened, decide, and reply. Nothing reaches a patient until one of your people has seen it.
One queue, grouped by patient.
Every call and WhatsApp message lands as a task, grouped per patient and sorted so anything urgent or clinical sits at the top — not whatever arrived last.
Filter by Urgent, Refills, Queries, In Progress or Done.
Counts across the top show exactly where the list stands.
Nothing disappears on its own — a task stays until someone marks it done.
Open a task, see the whole story.
The recording and full transcript sit side by side, with markers on the timeline for the moments that matter — where the request was made, where a medicine was named.
A risk tier — Low, Medium or High — shows how it was categorised. Change it if you disagree.
Read the transcript back before you act, and check the name against it.
Reply from the same screen.
Answer on WhatsApp, SMS or email without leaving the task. Everything goes from the pharmacy’s number, never a personal phone.
Consent and the 24-hour messaging window are checked before anything leaves.
Once you take over a conversation, the assistant steps back and stays quiet.
A pharmacist decides. Always.
Every task ends with a person’s call — approve it, send it back, escalate it, or schedule a callback. The AI captures the request; it never resolves a clinical or financial matter itself.
Add an internal note or a message to the patient as you go.
Completed tasks read back cleanly — Collected, Resolved, Done.
Fiona Gallagher
Emergency insulin supply · GP unavailable
Watch any call, live.
Your team doesn’t answer the AI’s calls — but they can watch one happen, with the transcript streaming in real time, and step in the moment they want to.
Divert a call to the team, or ask the AI to hand it over.
See who else on the team is watching the same call.
Every action, on the record.
Pharmacist in control
The AI never decides.
Full audit trail
Every action attributable.
Per-store isolation
Data kept separate by store.
EU-hosted, encrypted
Field-level encryption at rest.
See the dashboard on a live call.
A fifteen-minute walkthrough with your own pharmacy’s setup — the queue, a real transcript, and the reply going out.