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Before the counter

The number they already ring,
answered every time.

Phone, WhatsApp, SMS and email arrive in one queue, in the order they came. Nothing changes on the counter: no new hardware, no new phone system, and no number for patients to learn.

The thing itself

Fifty-two seconds inside the inbox.

A call arrives, the AI answers it, and the whole thing lands in the queue transcribed and attached to the patient — while the counter carries on.

Recorded in the product Silent · plays on loop

One queue, four channels.

The team stops switching between a handset, a phone that someone left on the counter, and an inbox nobody owns. Everything a patient sends lands in the same place, attached to the same person.

  • Answered at any hour — at lunchtime, after closing, and on the fourth call at once.
  • English or Ukrainian, without anyone on the team switching language mid-shift.
  • Every call transcribed and attached to the patient, so whoever picks it up next has the whole thread.
  • Routed to the right person when it needs a human, rather than to whoever happens to be nearest.
A busy dispensary at midday — staff dispensing and serving while a customer waits at the counter.
The dispensary at midday. The phone is ringing somewhere in this room, and nobody has to stop.

What it takes off you

The calls that were never a clinical question.

Most of what rings a pharmacy is admin wearing a clinical coat. Those are the ones that go.

“Is my prescription ready?”Handled
Ordering a repeatHandled
Opening hours, bank holidays, where to parkHandled
Booking or moving an appointmentHandled
Telling a patient their script is at the counterHandled
Anything clinical, or any request for a pharmacistStraight to you

The last row is the important one. The AI never blocks a patient from reaching a human, and it never gives clinical advice. We supply the reach, not the diagnosis.

What you get back

A record of everything, and a bill you can check.

The Business Review portal shows what was handled, what was escalated, and how many contacts you used — the same number your invoice is calculated from.

  • Every contact listed, so the bill is auditable before it arrives rather than after.
  • Consented WhatsApp outreach for the messages you actually want to send, inside the WhatsApp Business Messaging Policy.
  • GDPR by design — EU-hosted, encrypted in transit and at rest, under a data processing agreement, and patients are always told they are speaking to an AI.
  • Live in 24 hours. One onboarding call to set hours, services, routing and greetings; you approve the configuration before a single call goes live.

Talk to us See what it costs