Pricing

Priced per store,
per month.

One flat monthly fee per pharmacy, with a generous bundle of answered calls included. Go over your bundle and it’s a simple €0.60 a call — no per-minute surprises, no lock-in.

Starter

For a single, quieter pharmacy getting started with the service.

€249 / month

400 answered calls a month included (about 15 a day)

Get started
  • Full platform access from day one
  • AI Voice Agent (phone, SMS, email)
  • WhatsApp patient messaging
  • Unified inbox for all channels
  • Full call transcripts
  • GDPR compliant, EU-hosted data
  • One pharmacy location
  • Email support

Then €0.60 per answered call over your bundle. No setup fee for pilot sites.

Most popular

Standard

The everyday plan for a busy community pharmacy.

€399 / month

800 answered calls a month included (about 30 a day)

Get started
  • Everything in Starter
  • Smart call routing to your team
  • Prescription & appointment alerts
  • Real-time analytics & reporting
  • Up to 2 pharmacy locations
  • Priority email support

Then €0.60 per answered call over your bundle. No setup fee for pilot sites.

Busy

For high-volume stores and dispensaries that never stop ringing.

€599 / month

1,300 answered calls a month included (about 50 a day)

Get started
  • Everything in Standard
  • Highest concurrent-call capacity
  • Multi-site management & reporting
  • Dedicated onboarding
  • Priority support

Then €0.60 per answered call over your bundle. No setup fee for pilot sites.

Larger group or chain? Talk to us about custom volume pricing across all your sites.

Cost Estimator

Find your plan in one slider.

Drag to your pharmacy’s answered-call volume and we’ll show the plan that costs you least — bundle plus any overage, all in.

30
5 / day70 / day

The plans

Starter · 400 calls / mo€249
Standard · 800 calls / mo€399
Busy · 1,300 calls / mo€599
Over your bundle€0.60 / call

* Based on 26 opening days a month. The estimate always picks the cheapest plan for your volume — including where overage on a smaller plan beats stepping up.

Recommended plan

€399

Standard plan · 780 answered calls / month

Plan fee €399.00
Calls over bundle €0.00
Total / month €399.00
Effective per call €0.51
Get started
The business case

More coverage. Less overhead.

A part-time receptionist answers calls for 20 hours a week. Pharmin answers every call, 24/7 — for a fraction of the cost.

Part-time receptionist

~€1,500/mo

20 hrs/week · office hours only

Pharmin

from €249/mo

24/7 · every call · every channel

And it recovers

hours/week

of pharmacist time spent on routine calls

24/7

coverage, so calls are answered out of hours and at the busiest times

Routine

queries — repeats, “is it ready?”, opening hours — handled automatically

Fewer

interruptions at the dispensing bench, a recognised medication-error factor

FAQ

Common questions

When a patient calls your pharmacy, Pharmin answers using a trained AI voice agent. The AI greets callers in your pharmacy's name, handles routine queries — prescription status, opening hours, appointment reminders — and routes complex calls directly to your team. All calls are recorded, transcribed, and available in your dashboard in real time.
The AI never blocks a patient from reaching a human. If it can't answer, or if the patient asks to speak to a pharmacist, the call is immediately transferred to your team. You can always speak to a pharmacist — that guarantee is built into every interaction.
Yes. All data is hosted within the EU, encrypted in transit and at rest, and processed under a GDPR-compliant data processing agreement. Patients are always informed they are speaking to an AI. You maintain full control over your data and can request deletion at any time. Enterprise customers can request a custom DPA tailored to their group's requirements.
Yes. We can port your existing pharmacy number or set up call forwarding so that your number stays the same for patients. Nothing changes on the patient side — they call the same number they always have.
The AI is trained specifically for pharmacy workflows and can handle: prescription status queries, refill requests, opening hours and directions, appointment booking and reminders, general medication information, and product availability. Clinical advice, controlled drug queries, or anything requiring pharmacist judgement is always escalated to your team immediately.
Most pharmacies are live within 24 hours. After a short onboarding call to configure your services, hours, team routing, and greetings, we handle all the technical setup. You review the configuration and approve it before any calls go live.
We configure the AI with your pharmacy's name, opening hours, services offered, team structure, and any specific FAQs your patients commonly ask. The voice, greeting style, and escalation rules are all set to match how your pharmacy operates. You can request changes at any time through your dashboard or by contacting support.
There’s no long-term contract, and no setup fee for pilot sites. You’re on a flat monthly plan with a generous call bundle, billed per store. If it isn’t right for you, you can stop at the end of your month. We’ll always help you pick the plan that matches your real call volume rather than overselling you.
Yes. Starter covers a single location and Standard covers up to two. For pharmacy groups with three or more sites, we offer custom volume pricing across your whole group, with centralised reporting and location-specific routing and greetings — talk to us.

Go live in 24 hours.

No setup fee for pilot sites and no long-term contract. We set everything up, you approve it, and the AI handles the phones from day one.

Get started See how it works