What it costs
Priced per store,
per month.
One fee per pharmacy, billed on contacts. A contact is one AI-handled phone call or one WhatsApp conversation, counted exactly as your Business Review portal counts it — so the number you are billed on is the number you can see. No per-minute billing, no lock-in.
Starter
For smaller pharmacies — shops handling under roughly 100 contacts a month.
€50 / month
No included contacts. Every contact is €0.50.
- Full platform from day one
- Phone, WhatsApp, SMS and email in one queue
- Full call transcripts
- Business Review portal — see every contact you are billed for
- GDPR compliant, EU-hosted
Above about 100 contacts a month Standard is cheaper, and we will tell you when you cross it. First month free for new pharmacies.
Standard · most stores
The everyday plan for a busy community pharmacy.
€99 / month
300 contacts included, then €0.20 each.
- Everything in Starter
- Smart routing to your team
- Prescription and appointment alerts
- Answered in English or Ukrainian
- Real-time analytics and reporting
A typical store runs about 550 contacts a month — €149 all in. First month free for new pharmacies.
The billing unit
One contact is one call, or one conversation.
That is the only thing we bill on. There is no per-minute charge and no per-message charge, so a ten-minute call and a one-minute call both count once.
The same number you can see.
Your invoice matches the contact count in your Business Review portal exactly. You can check it yourself, any day of the month, before the bill arrives.
At the bench
SafeScan is priced per store, flat.
No contacts, no volume tiers. Every pack scanned against the script before the label prints, for one fee.
SafeScan on its own
If you already have your patient communication handled elsewhere.
€89 / month
Flat, per store.
SafeScan with Pharmin
The two products share one integration and one bill.
€79 / month
€10 less, for as long as you run both.
€228A typical store, both products
Pharmin Standard at about 550 contacts is €149. Add SafeScan at the bundled €79 and a typical store runs €228 a month, for the phone answered and every pack checked.
Estimate your store
Find your plan in one slider.
Drag to your monthly contact volume. We always show the cheaper plan for that volume, including where paying for extra contacts beats stepping up.
Your month
€228
Standard plan · 550 contacts · with SafeScan
Common questions
The things owners ask first.
What exactly counts as a contact?
One AI-handled phone call, or one WhatsApp conversation. There is no per-minute charge and no per-message charge, so a ten-minute call and a one-minute call both count once, and a thread counts once no matter how many messages go back and forth.
The number on your invoice is the number shown in your Business Review portal, so you can check it yourself at any point in the month.
Is there a contract or a setup fee?
No long-term contract and no setup fee. New pharmacies get their first month free. After that it is a flat monthly plan billed per store, and you can stop at the end of any month.
We will always move you to whichever plan is cheaper for your real volume rather than leaving you on the wrong one.
Do I have to take both products?
No. Pharmin and SafeScan are sold separately and either works on its own. SafeScan is €89 a month by itself and €79 when you run it alongside Pharmin, because the two share one integration into your dispensary system.
We have several branches. How does that work?
Pricing is per store, so each site has its own plan and its own contact allowance — nothing is pooled by default. For groups of three or more we do custom volume pricing across the whole group, with centralised reporting and location-specific routing and greetings.
Can I keep my existing pharmacy number?
Yes. We port your number or set up forwarding, so nothing changes for patients — they ring the same number they always have. No new hardware and no new phone system.