See everything. Understand everything. Improve everything.
Pharmin's analytics dashboard gives pharmacy owners and managers real-time visibility into call volumes, response times, patient satisfaction, and AI performance — all in one place.
Trusted by 500+
Pharmacies across Ireland & UK
Trusted by leading pharmacies
Your pharmacy at a glance
Real-time metrics that matter — from call volumes to patient satisfaction scores.
Everything you need to run a data-driven pharmacy
From high-level KPIs to granular call logs, the analytics dashboard puts every insight at your fingertips.
Call volume analytics
Track inbound and outbound calls by hour, day, and week. Identify peak times and staff accordingly.
Response time tracking
Monitor how quickly calls are answered and queries resolved — both by AI and human staff.
Patient satisfaction scores
Real-time NPS and CSAT scores from post-interaction surveys, broken down by service type.
AI performance metrics
See how many queries the AI resolves autonomously, escalation rates, and accuracy over time.
Channel breakdown
Understand which channels patients prefer — phone, WhatsApp, webchat — and optimise your resources.
Custom report builder
Build and schedule custom reports. Export to PDF or CSV for board meetings and compliance.
Real results from real pharmacies
Pharmacy owners and managers across Ireland and the UK share how the analytics dashboard has transformed their operations.
"The dashboard showed us that 40% of our calls were about opening hours. We set up an automated response and freed up a full-time equivalent."
Fiona McCarthy
Owner, McCarthy's Pharmacy, Kerry
"Being able to see patient satisfaction in real time means we can fix issues before they become complaints. It's transformed how we think about service."
Sean Gallagher
Superintendent Pharmacist, Gallagher's Pharmacy, Donegal
"The custom reports saved us hours of manual work for our HSE compliance submissions. Everything we need is one click away."
Niamh Brennan
Operations Manager, Brennan's CarePlus, Wexford
Frequently Asked Questions
Have questions? We have answers.
Call volumes, response times, patient satisfaction (NPS/CSAT), AI resolution rates, channel usage, peak hours, and more. All data updates in real time.
Yes. The report builder lets you combine any metrics, set date ranges, and schedule automatic delivery to your inbox in PDF or CSV format.
Absolutely. Multi-site pharmacies get a unified dashboard with the ability to drill down into individual branch performance.
All data is retained for 24 months by default. Enterprise plans offer extended retention and data export capabilities.
Ready to see what your pharmacy data is telling you?
Start your free trial and unlock insights that drive better patient care.