Query classification
Every incoming call, message, or chat is instantly classified by intent — prescription refill, opening hours, clinical question, or urgent request.
Intelligent query triage for pharmacies
AI triages every query. Staff focus on what matters.
Pharmin's smart routing classifies every patient interaction in real time, resolves routine queries autonomously, and escalates complex cases to the right pharmacist instantly.
- Real-time query classification
- Autonomous routine resolution
- Intelligent pharmacist escalation
How it works
Intelligent triage in five steps
Pharmacist matching
When a query requires human expertise, smart routing assigns it to the most appropriate staff member based on availability, specialisation, and workload.
Autonomous resolution
Routine enquiries — opening hours, prescription status, delivery tracking — are resolved instantly by the AI without any staff involvement.
Learning & optimisation
The AI continuously learns from every resolved interaction, improving classification accuracy and expanding the range of queries it can handle autonomously.
Multi-channel triage
Whether a patient contacts you by phone, WhatsApp, webchat, or email, smart routing applies the same intelligent triage across every channel.
Measurable impact from day one
Pharmacies using Pharmin's smart routing see dramatic improvements in efficiency, accuracy, and patient satisfaction within the first month.
73% Fewer interruptions
99% Routing accuracy
1.2s Avg triage time
842+ Queries handled daily
Why choose Pharmin?
Built for pharmacies, not generic helpdesks
Pharmin's smart routing understands pharmacy workflows, clinical urgency, and regulatory requirements out of the box.
Pharmacy-aware AI
Trained on thousands of real pharmacy interactions — knows the difference between a refill and an emergency.
Context-rich handoffs
When escalating, the AI passes full conversation history and patient context so your staff never starts from zero.
Zero missed urgency
Clinical and safety-critical queries are flagged immediately and routed to a pharmacist within seconds.
Instant deployment
Go live in under an hour. No complex integrations, no IT team required — just connect and start routing.
PMS integration
Connects with your pharmacy management system to pull patient records and prescription data in real time.
Free 30-day trial
Experience the full power of smart routing risk-free. No credit card, no commitment — just results.
Customer success
Real pharmacies. Real results.
"Pharmin's smart routing transformed how we handle patient queries — our pharmacists finally have time to focus on clinical care."
"We used to lose 2 hours a day answering the same questions. Pharmin's routing now handles 70% of calls autonomously — our team can actually focus on dispensing."
Eoin Murphy
Superintendent Pharmacist, Murphy's Pharmacy, Cork
"The urgency detection is incredible. A patient called about a potential drug interaction and it was flagged to me in seconds. That kind of safety net is priceless."
Siobhan O'Brien
Clinical Pharmacist, HealthPlus Pharmacy, Dublin
"We run three branches and Pharmin routes queries across all of them intelligently. If one pharmacist is busy, it finds the next available one — patients never wait."
Ciaran Doyle
Operations Manager, Doyle's Pharmacy Group, Galway
"Setup took about 30 minutes and it was handling calls that afternoon. The AI learned our specific workflows within the first week. Genuinely impressed."
Aoife Kelly
Owner, Kelly's Late Night Pharmacy, Limerick
"Our patient satisfaction scores jumped from 72% to 94% in the first month. Patients love getting instant answers, and staff love not being interrupted constantly."
Roisin Brennan
Pharmacy Manager, Brennan's CarePlus, Waterford
Get started
Start routing smarter today
Launch your free trial and let AI handle the routine — so your pharmacists can focus on patient care.
-
No credit card required
-
30-Day free trial